Hello and welcome to Al Azeemah Trading LLC, where your satisfaction is our priority. By using our services, you agree to these terms and conditions. We've made them as straightforward as possible for your convenience, so please take a moment to read through them.
When you place an order with us, you're making an offer to buy our products or services. We'll do our best to fulfill your order promptly. However, please note that your offer isn't final until we confirm it by shipping your items.
We try to provide accurate pricing, but sometimes errors happen. If you notice a mistake in our pricing or product information, don't worry. We'll get in touch to clarify or cancel the order. Your order is considered accepted once we've shipped your items.
You can pay for your order before we ship it. If we ever need to cancel an order after payment, we'll refund the amount promptly. Rest assured, we won't charge you unfairly.
We aim to keep our website updated with product availability. If, however, something you've ordered is unavailable, we'll let you know and issue a refund if necessary. Please keep in mind that prices and stock may change without notice.
When you receive your delivery, please inspect it for visible damage. If you notice any issues, make a note of it and contact our Customer Hotline. We'll always keep you informed, and if there's a delay, we'll notify you as soon as possible.
You have 7 days from the purchase date to return items in their original packaging with the sales invoice for exchanges or refunds. If there's slight wear or the package has been opened, a 35% restocking fee may apply. Unfortunately, we can't accept returns for incomplete, damaged, or scratched items. Our goal is to make sure you're happy with your purchase.
For equipment bought through us, we offer a one-year installation guarantee. If you have questions or concerns, reach out to our Customer Support. We're here to help!
Our default currency is UAE DIRHAMS (AED). If your credit card is from a bank outside the UAE, currency fluctuations might affect your credit card bill
We might need to update these terms and conditions from time to time. Don't worry; you can always find the latest version on our website. If you continue to use our services after changes, it means you accept and agree to the updated terms.