At Azeemah Floors, we are dedicated to ensuring a superior customer experience, but we understand that challenges may arise. Rest assured, we are committed to promptly addressing and resolving any issues you may encounter.

Our pledge to you:

1.Responsiveness: We will acknowledge and respond to all complaints.
2.Clarity: We will provide clear explanations of the necessary steps to resolve the issue.
3.Timeliness: We will make every effort to resolve complaints in a timely manner.

Making a complaint:

If you've encountered a problem and wish to make a complaint, please follow the steps below:

Step 1 : Send an email to [email protected], including your sales order number. Briefly explain the issues you are facing, and we recommend attaching any relevant photos to expedite the resolution process.

Step 2 : Our dedicated customer service team will promptly create a case and reach out to you for a detailed discussion to investigate your case.

OR

Feel free to call our customer support phone line directly to discuss your issue with our team. You can reach us at +971 509573121.

Upon receiving your complaint, we aim to resolve it within 2-3 working days. In certain cases that require more thorough investigation, we may need additional time. Rest assured, we will keep you regularly updated on the status of your complaint.

Thank you for choosing Azeemah Floors. We appreciate your trust, and we are committed to ensuring your satisfaction.